Terms And Conditions
following terms of service (these "Terms of Service"), govern
your access to and use of the W2S Freelance website and mobile application,
including any content, functionality and services offered on or through freelance.way2source.com
or the W2S Freelance mobile application (the "Site") by Way2Source
Technologies. Way2Source Technologies and its subsidiaries are collectively
referred hereto as "W2S Freelance" "we" or "us"
and “you” or “user” means you as an user of the Site.
read the Terms of Service carefully before you start to use the Site. By
using the Site, opening an account or by clicking to accept or agree to the
Terms of Service when this option is made available to you, you accept and
agree, on behalf of yourself or on behalf of your employer or any other entity
(if applicable), to be bound and abide by these Terms of Service, W2S Freelance
incorporated herein by reference. If you do not want to agree to these
For more detailed policies surrounding the activity and usage on the Site,
please access the designated articles herein.
is offered and available to users who are 13 years of age or older. If you are
under 13 you may not use this Site or the W2S Freelance services. By using this
Site, you represent and warrant that you are of legal age to form a binding
contract and meet all of the foregoing eligibility requirements. If you do not
meet all of these requirements, you must not access or use the Site.
Customer Support team is available 24/7 if you have any questions regarding the
Site or Terms of Service. Contacting our Customer Support team can be performed
by submitting a request here.
original language of these Terms of Service, as well as all other texts
throughout the Site, is English. W2S Freelance makes available this translation
for convenience only. In case of conflicts between the original English version
and any translation, the English version shall prevail.
Buyers are users who purchase services
on W2S Freelance.
Account is a
collaborative Buyer account, created via W2S Freelance Business, as detailed on
W2S Freelance Business Terms of Service (available here).
Account Team Member or Team Member is any user that is invited or uses a Business Account.
exclusive proposals that a Seller can create in response to specific
requirements of a Buyer.
requests made by a Buyer to receive a Custom Offer from a Seller.
additional services offered on top of the Seller’s Proposal/Service for an additional price defined by the Seller.
Sellers to offer services in different formats and prices. Packages can include
upgrades, which lets Sellers price their service for a basic price of over $5.
Page is where
the Seller can describe their Proposal/Service and the Proposal/Service ’s terms, and the
Buyer can purchase the Proposal/Service and create an order.
services offered on W2S Freelance.
Design is an
original design for a logo uploaded by a Seller through the W2S Freelance Logo
Maker is the
automated logo design tool offered by W2S Freelance to users as further
explained in these Terms of Service.
Page is where
Buyers and Sellers communicate with each other in connection with an ordered Proposal/Service
Orders are the formal agreements
between a Buyer and Seller after a purchase was made from the Seller’s Proposal/Service
Sellers are users who offer and perform
services through Proposal/Service or through the Logo Maker on W2S
Overview (Main terms, in a nutshell)
- Only registered users may
buy and sell on W2S Freelance. Registration is free. In registering for an
account, you agree to provide us with accurate, complete and updated
information and must not create an account for fraudulent or misleading
purposes. You are solely responsible for any activity on your account and
for maintaining the confidentiality and security of your password. We are
not liable for any acts or omissions by you in connection with your
- Proposal/Service on W2S Freelance may be offered at a base
starting price of $5. Some Proposal/Service are offered at a base price of more than
$5 as determined by the Seller.
- Buyers pay W2S Freelance in
advance to create an order (see Payment Terms).
- Orders are purchased through
the Order button found on a Seller’s Proposal/Service page or through a Custom Offer.
- For fees and payments please
read the Payment
- Sellers must fulfill their
orders, and may not cancel orders on a regular basis or without cause.
Cancelling orders will affect Sellers’ reputation and status.
- Sellers gain account
statuses (Levels) based on their performance and reputation. Advanced
levels provide their owners with benefits, including offering services for
higher prices through Proposal/Service Extras, or selling their Proposal/Service
- Users may not offer or accept
payments using any method other than placing an order through W2S
- When purchasing a
Proposal/Service , Buyers are granted all rights for the delivered work,
unless otherwise specified by the Seller on their Proposal/Service page. Note: some Proposal/Service charge additional payments (through
Proposal/Service Extras) for
Commercial Use License.
- W2S Freelance retains the
right to use all published delivered works and Logo Designs for W2S
Freelance marketing and promotion purposes.
- We care about your privacy.
Service and incorporated herein by reference.
- Users undertake to comply
with W2S Freelance’s Community Standards, which are a set of behavior rules and guidelines,
applicable to the W2S Freelance community and marketplace in addition to
these Terms of Service, as updated from time to time.
- W2S Freelance offers its
users the Logo Maker, which allows certain Sellers to offer various
original logo designs for Buyers to adjust and customize per their own
specific needs, using special automated design tools. Through the Logo
Maker, Buyers purchase full commercial use rights to the Logo Design
embedded with their brand name.
- Sellers create Proposal/Service
on W2S Freelance to allow Buyers to
purchase their services.
- Sellers may also offer
Custom Offers to Buyers in addition to their Proposal/Service .
- Each Proposal/Service you sell and successfully complete,
accredits your account with a revenue equal to 80% of the purchase amount.
- W2S Freelance accredits
Sellers once an order is completed. See our "Orders" section below for a
definition of a completed order.
- For more information about
receiving payments, fees and taxes see the Payment Terms.
- Sellers may not promote
their Proposal/Service or any W2S
Freelance content via the Google Ads platform.
- The Seller's rating is
calculated based on the order reviews posted by Buyers or Business Account
Team Members. High ratings allow Sellers to obtain advanced Seller levels
(see Levels below). In certain cases, exceedingly low ratings may lead to
the suspension of the Seller’s account.
- For security concerns, W2S
Freelance may temporarily disable a Seller’s ability to withdraw revenue
to prevent fraudulent or illicit activity. This may come as a result of
security issues, improper behaviour reported by other users, or
associating multiple W2S Freelance accounts to a single withdrawal
- Sellers are responsible for
obtaining a general liability insurance policy with coverage amounts that
are sufficient to cover all risks associated with the performance of their
- Sellers are allowed to post
a select amount of active Proposal/Service based on their Level status.
- 7 Proposal/Service for Sellers without a Level status.
- 10 Proposal/Service for Level 1 Sellers.
- 20 Proposal/Service for Level 2 Sellers.
- 30 Proposal/Service for Top Rated Sellers.
- Proposal/Service created on W2S Freelance are User Generated Content.
- Proposal/Service and/or users may be removed by W2S
Freelance from the Site for violations of these Terms of Service and/or
our Community Standards, which may include (but are not limited to) the
following violations and/or materials:
- Illegal or Fraudulent
- Copyright Infringement,
Trademark Infringement, and violation of a third party's terms of service
reported through our Intellectual Property Claims Policy found here
- Adult oriented services,
- Intentional copies of Proposal/Service
- Spam, nonsense, or violent
or deceptive Proposal/Service
- Proposal/Service misleading to Buyers or others
- Reselling of regulated
- Offering to prepare
academic works on behalf of Buyers
- Exceedingly low quality Proposal/Service
- Promoting W2S Freelance
and/or W2S Freelance Proposal/Service through activities that are prohibited
by any laws, regulations, and/or third parties' terms of service, as well
as through any marketing activity that negatively affects our
relationships with our users or partners.
- Proposal/Service that are removed for violations mentioned
above, may result in the suspension of the Seller’s account.
- Proposal/Service that are removed for violations are not
eligible to be restored or edited.
- Proposal/Service may be removed from our Search feature
due to poor performance and/or user misconduct.
- Proposal/Service may include pre-approved website URLs
contained within the Proposal/Service description and requirements box. Proposal/Service
containing websites promoting
content, which violates W2S Freelance’s Terms of Service and/or our
Community Standards, will be removed.
- Proposal/Service are required to have an appropriate Proposal/Service
image related to the service
offered. An option to upload two additional Proposal/Service images are available to all Sellers.
Sellers must deliver the same quality of service as shown on their Proposal/Service
images. Recurring deliveries that
don’t match the quality shown on the Proposal/Service images may lead to the Seller’s account
losing Seller status or becoming permanently disabled.
- Proposal/Service may contain an approved Proposal/Service Video uploaded through the Proposal/Service
management tools available on W2S
- Statements on the Proposal/Service
Page that undermine or circumvent
these Terms of Service is prohibited.
- Eligible Proposal/Service in select Categories may set up Proposal/Service
Packages to offer their services in
structured formats with multiple price points for the selected Proposal/Service
- Certain categories are
available only to Pro Sellers to create Proposal/Service . If you are not
a Pro Seller, creating a Proposal/Service for services available to Pro only may
result in removal of your Proposal/Service .
Proposal/Service ® Extras
- Proposal/Service Extras are additional services offered on
top of the Seller’s Proposal/Service for an additional price defined by the
- Proposal/Service Extras may be removed for violations of
our Terms of Service and/or our Community Standards. For specific terms,
please see the Proposal/Service section above for a list of services that
violate our Terms of Service. Proposal/Service are subject to be removed due to
violations found in Proposal/Service Extras.
- The amount of Proposal/Service
Extras, which can be offered, and
the price for each Proposal/Service Extra, is based on your Seller Level.
More information surrounding your accounts eligibility for Proposal/Service
Extras can be found here.
- Services offered through Proposal/Service
Extras must be related to the base
service and part of the deliverables on the Order.
- Proposal/Service Extras may cover different categories of
services that are components to a higher quality delivered service.
- Sellers have the option to
extend the duration of an Order for each Proposal/Service Extra that is added to the Order. This is
to cover the time needed to complete the extra service.
Freelance is all about helping Sellers leverage their skills. We seek to
empower top performing Sellers with helpful tools to grow their business.
Sellers who invest in self-promotion may achieve greater customer satisfaction.
And, if they deliver on time and maintain high quality and ratings, W2S
Freelance may reward them with new statuses, special opportunities, benefits,
and tools that come with it.
- W2S Freelance Sellers can
gain account Levels based on their activity, performance and reputation.
The advancement criteria can be found here.
- Advancement in Levels are
updated periodically by an automated system.
- The current Levels a Seller
can achieve are, Level 1, 2, and Top Rated.
- Sellers who cannot maintain
their high quality service, experience a severe drop in ratings, or stop
delivering on time risk losing their Seller status and the benefits that
come with it. For example, late deliveries, warnings to the Seller’s
account and cancellations can cause a Seller to move to a different Level.
- Advanced levels provide
their owners with additional benefits, including offering Proposal/Service
for higher prices through Proposal/Service
Extras, or selling their Proposal/Service
Top Rated Sellers
- Top Rated Sellers are chosen
manually by W2S Freelance editors through an ongoing review process based
on seniority, volume of sales, extremely high ratings, exceptional
customer care, high order completion rate and community leadership. Top
Rated Sellers gain access to more extensive features than previous levels,
including exclusive access to beta features and VIP support.
- Top Rated eligibility is
constantly evaluated by W2S Freelance to ensure that the quality standards
and expectations of the Top Rated selection is kept. W2S Freelance retains
the right to change a Top Rated Seller status in light of such evaluation.
In addition, Top Rated Sellers who cannot maintain their high quality
service through a severe drop in ratings, stop delivering on time,
increased cancellation rate or violate our Terms of Service and/or our
Community Standards, also risk losing their Top Rated status and the
benefits that come with it.
- Pro Sellers are pre-verified
professionals who undergo a vetting process by W2S Freelance editors.
Applying for W2S Freelance Pro is open to everyone: professional
freelancers who are new to W2S Freelance, as well as existing W2S
- Pro Sellers eligibility is
constantly evaluated by W2S Freelance to ensure that the quality standards
and expectations of the Pro Seller selection is kept. W2S Freelance
retains the right to change a Pro Seller status in light of such
evaluation. In addition, Pro Sellers who cannot maintain their high
quality service through a severe drop in ratings, stop delivering on time,
increased cancellation rate or violate our Terms of Service, also risk
losing their Pro status and the benefits that come with it.
W2S Freelance Business Catalog
Freelance Business is a freelance platform tailor-made for larger teams and
businesses. Sellers on the W2S Freelance Business catalog are required to
comply with certain professional standards. Eligible Sellers whose Proposal/Service
are included in the W2S Freelance
Business catalog will be regularly evaluated by W2S Freelance to ensure their
high-quality professionalism is kept. W2S Freelance reserves the right to
remove Sellers and Proposal/Service from
the W2S Freelance Business catalog.
Freelance Sellers have access to several exclusive features that help customize
the way their services can be offered.
- Sellers can also send Custom
Offers addressing specific requirements of a Buyer.
- Custom Offers are defined by
the Seller with the exact description of the service, the price and the
time expected to deliver the service.
- Custom Offers are sent from
the conversation page.
- Services provided through
Custom Offers may not violate W2S Freelance’s Terms of Service and/or our
- Project Milestones:
- Custom Offers above $100
may include up to six project milestones, the minimum amount for each
milestone is $50 and the project should include at least two milestones.
Each milestone is paid and delivered separately in accordance with each
Custom Offer’s description and timelines.
- Once a milestone is
delivered and marked as completed, Buyers may choose to either continue
with the Order and pay for the next milestone, or to stop the Order. If
Buyer does not pay for the next milestone within 10 days of acceptance of
previous milestones, the Order under the next milestones will not start.
A milestone will be automatically marked as complete if no acceptance or
request for modification were submitted within 8 days after marked as
Delivered, however, in such case the Order will be stopped and all
further milestones will not start.
- Sellers may offer Buyers a
fixed term subscription for a specific Proposal/Service (the “Subscription”). During the
Subscription period, Seller will deliver one Order of the same Proposal/Service
each month. Sellers may set a
certain discount starting as of the second month.
- Buyers may cancel future
Orders under the Subscription before payment is made for such future
Orders. In such case, the Orders under the Subscription will be cancelled,
as applicable. Once payment is made, W2S Freelance’s Order Cancelation
policy under the Payments Terms
- Seller may cancel the
Subscription up to 10 days before to the next consecutive Order.
Otherwise, W2S Freelance’s Order Cancelation policy under the Payments Terms will apply.
- Eligible Proposal/Service have the option to use Stock Images.
- “Stock Images” is a Proposal/Service
Extra that allows Sellers to choose
from an exclusive catalog of images as part of the final delivery of work.
- Sellers earn 25% of revenue
from the Stock Images Extra, for completed orders only.
- Important: Each selected
Stock Image is authorized for a one time use. The selected image is
integrated with the delivered work only and not as a stand-alone or for
recurring use. Sellers are unauthorized to share the original image file
with the Buyer or any third party.
- Important: If you cancel an
Order that includes a Stock Image, the usage of that Stock Image will be
cancelled as well and you will no longer be able to use the Stock Image
Extra on the same Order.
- All Stock Images are
licensed by GettyImages®,
who has full ownership and copyrights to the Stock Images provided on W2S
Freelance and shall be responsible for all Stock Images and their quality.
- When using Stock Images, you
represent and warrant the following:
- You may not sell, modify,
re-use, re-sell, distribute, display, reproduce or make any other use of
the Stock Images.
- Stock Image(s) may not be
- on a stand-alone basis
with no other content;
- for pornographic,
defamatory or other unlawful purposes;
- as templates used to
create multiple copies of the same Proposal/Service ;
- for the purpose of
enabling file-sharing of the image file; or
- in logos, trademarks,
service marks or any other branding or identifiers.
- If Stock Images featuring
individuals is used in connection with a sensitive, unflattering or
controversial subject, you must include a statement that the image is
used for illustrative purposes only and the individual is a model.
- You may not activate the
“right-click” function in Stock Images, remove any metadata in Stock
Images, or reverse engineer, decompile, or disassemble the Stock Image(s)
to enable the download or use Stock Images on a stand-alone basis.
- No ownership or copyrights
to Stock Images are granted to you.
- Users can contact W2S
Freelance's customer support department for assistance.
update: October 26, 2021
Technologies (“W2S Freelance”, “we”) uses personal information.
By accessing or using freelance.way2source.com, the W2S Freelance mobile app,
or any other related sites, applications, services and goods, or any other
website operated by W2S Freelance that links to this policy (each, the “Site”),
you acknowledge that you have read and understood this Policy. This Policy may
change from time to time; any changes we make to this Policy will be posted on
this Site, we will also take any other steps, to the extent required by
applicable law, including notifying you about material changes. Changes to this
Policy are effective as of the stated "Last Updated" date. We
recommend that you check the Policy periodically for any updates or changes.
The short version
We Collect – You
directly provide us with most of the information we collect: when you register
to the Site, use it, complete forms, or register to any of our programs. We
also collect information about your communications with W2S Freelance as well
as any of your posts on our blogs or forums and your communication with other
users of W2S Freelance. In addition, we automatically collect information while
you access, browse, view or otherwise use the Site and receive information from
third party vendors or other available sources.
Basis for Using Your Personal Information - Where relevant under applicable laws, all
processing of your personal information will be justified by a "lawful
ground" for processing as detailed below.
How Do We
Use the Information Collected? – We use personal information to provide you with
quality service and security, to operate the Site, understand how people use
the Site, and to perform our obligations to you; to ensure marketplace
integrity and security; to prevent fraud; to contact you and send you direct
marketing communications; to promote and advertise the Site, our services and
the W2S Freelance marketplace; to comply with lawful requests by public
authorities and to comply with applicable laws and regulations.
Do We Keep Personal Information – We will keep personal information only for as
long as is required to fulfil the purpose for which it was collected. However,
in some cases we will retain personal information for longer periods of time.
Under the Age of 13 - Our
Site is not intended for children under 13 years of age and we do not knowingly
collect personal information from children under 13.
Personal Information with Third Parties – We share personal information with third parties
in order to operate the Site, provide our services to you, fulfil obligations
imposed on us by applicable laws and regulations, and prevent fraud,
infringements and illegal activities.
Store Personal Information - Some of the personal information you provide to us will be stored or
processed on our behalf by third party suppliers and data processors and may be
located in other jurisdictions, such as the United States and Israel.
technologies (such as web beacons, pixels, tags, and scripts) to improve and
personalize your experience, provide our services, analyze website performance
and for marketing purposes.
Track (DNT) – Our
Site does not respond to Do Not Track (DNT) signals.
Links - the Site
contains links to third party sites and if you link to a third party site from
the Site, any data you provide to that site and any use of that data by the
third party are not under the control of W2S Freelance and are not subject to
Security – We implement technical and
organizational measures to maintain the security of the Site and your personal
information and in preventing unauthorized access, loss, misuse, alteration,
destruction or damage to it through industry standard technologies and internal
EU, EEA and UK Users – Where
we process personal data related to EU, EEA and UK user, further terms apply to
our processing in relation to your rights as a data subject under EU data
protection laws, as detailed below.
Provisions for California Residents- If you are a California resident, you are
entitled to specific privacy rights as detailed below.
Personal Information – We
take steps to ensure that the personal information we collect is accurate and
up to date, and we provide you with the opportunity to update your information
through your account profile settings. In the event that you believe your
information is in any way incorrect or inaccurate, please let us know
Us - You can
exercise your rights over your personal information, by opening a Customer Relations
ticket or contacting us at [email protected].
are just the highlights. We encourage you to read more about the information we
collect, how we use it, understand the meaning of cookies (no, you can’t eat
it) and more in the long version of our Policy below.
The longer version
Freelance is committed to protecting the personal information of its users -
buyers, sellers and other visitors browsing the Site (“Users”) as well
as affiliates, influencers and other collaborators interacting with W2S
Freelance. We believe that you have a right to know our practices regarding the
information we collect when you visit and/or use the Site. This Policy explains
our privacy practices for the Site and services provided by W2S Freelance as
well as privacy practices that apply to affiliates, influencers and other
collaborators who are individuals. By accessing and/or using the Site and its
related sites, applications, services, goods and/or registering for a W2S
Freelance account and/or registering to our affiliate or influencer or similar
program, you acknowledge that you understand how we process your personal data
in accordance with this Policy, including our collection, use, disclosure,
processing and retention of personal information. You can also learn how to
limit sharing of information in this Policy.
Information We Collect
You Provide. When you
register to the Site, use it, complete forms, participate in skills tests or
surveys, or use the Site as collaborator, and/or register to our affiliate or
influencer or similar program, we ask you to provide certain personal
information, including a valid email address, Facebook or Google account login
details and username. We will also ask you to provide or otherwise collect
additional information, such as, your profile details, physical address or
billing information, telephone number or other contact details, transactional
information, payment information (for example, in certain cases we process your
payment method and credit card number), taxpayer information and forms, details
about other social networks linked accounts, details about your listed Proposal/Services,
purchases, education, profession and expertise, and additional authentication
information (such as copies of your government issued ID, passport, or driving
license, as permitted by applicable laws and as detailed in our Seller Help
Center at “Verifying
Your Identity”). We also collect information about or contained in
your communications with W2S Freelance as well as any of your posts on our
blogs or forums and your communication with other users of W2S Freelance.
We Collect Automatically. We collect information while you access, browse, view or otherwise use
the Site. In other words, when you access the Site we collect personal
information on your usage of the Site, including transactions and
communications with other users through the Site, your searches, the pages you
visited, as well as other actions on Site. We Also, collect, use and process
the information relating to such usage, including geo-location information, IP
address, device and connection information, browser information and web-log
information, and the URLs of the web pages you’ve viewed or engaged with before
or after using the Site. We also collect and process information relating to
information to provide you our services, enhance user experience, personalize
your browsing experience as well as monitor the Site for preventing fraud and
inappropriate content or behaviour.
in order to improve your online experience at W2S Freelance, we have
implemented impression reporting. While you view our ads, we gather user Global
Unique Identifier, HTTP request data like, user agent, IP, host, URL,
country/continent from which request made, browser info, device/operating
system/operating system version.
We Receive from Third Parties. We receive information from third party vendors
and/or other commercially available sources, such as:
- Third party vendors who
provide us data to supplement the information we collect about you, in
accordance with applicable laws. For example, we receive fraud warnings
from service providers for our fraud prevention and risk assessment
efforts. We also receive information from enrichment service providers to
enhance and personalize your experience as well as from advertising and
marketing partners in order to manage and measure our campaigns.
- If you link, connect, or
login to your W2S Freelance Account with a third-party service (e.g.
Google, Facebook, LinkedIn), we receive certain information, such as your
registration and profile information from that service. This information
varies and is controlled by that service or as authorized by you via your
privacy settings at that service.
- We also receive certain
information about you, if you are invited to W2S Freelance by another user
(for example, as part of our collaboration tools and referral program), in
such case we will receive limited information, such as your email address
or other contact information, and we will use it for the same purpose it
combine your personal information with information we collect automatically or
obtain from other companies and use it for the purposes detailed in this
Our Legal Basis for Using Your Personal Information
relevant under applicable laws, all processing of your personal information
will be justified by a "lawful ground" for processing. In the
majority of cases, processing will be justified on the basis that:
- you have provided your
consent for us to use your personal information for a specific purpose;
- our use of your personal
information is necessary to perform a contract or take steps to enter into
a contract with you (e.g. to provide you with services which you have
- the processing is necessary
to comply with a relevant legal obligation or regulatory obligation that
we have (e.g. fraud prevention); or
- the processing is necessary
to support our legitimate interests as a business (e.g. to improve our
services to you), subject to your interests and fundamental rights and
provided it is conducted at all times in a way that is proportionate.
How Do We Use The Information Collected?
use your personal information for the following purposes:
- to provide you with quality
service and security, to operate the Site, to perform our obligations to
you and to develop and improve our service. For example, we use personal
information to verify your identity. We also use this information to
establish and set up your account, verify or re-issue a password, log your
activity, enable your communications with other members, provide customer
support and contact you from time to time. The information helps us to
develop and improve our services, to understand and analyse our
performance as well as your preferences and performance and to customize
and personalize our service and enhance your experience (including by
making Proposal/Service suggestions, ranking search results, etc.).
- to ensure marketplace
integrity, prevent fraud and maintain a safe and secure marketplace and
services. For example, we use personal information to monitor, track and
prevent fraudulent activities and other inappropriate activities, monitor
content integrity, conduct security investigations and risk assessments,
verify or authenticate information provided by you, enforce our Terms of
Service and comply with applicable laws. We conduct certain behavioural
analytics to achieve the above objectives and in limited cases, if we
detect activity that we think poses a risk to the W2S Freelance
marketplace, other users, our community, or third parties, automated
processes may restrict or limit your ability to use W2S Freelance. If you
would like to challenge any such a decision, please contact us at [email protected].
- to contact you, as requested
by you or as otherwise approved by you or permitted according to this Policy.
- to promote and advertise the
Site, our services and the W2S Freelance marketplace. For example, we use
the information collected from you for the purpose of sending direct
marketing messages (as detailed below), to show you information that may
be of interest to you, to organize and facilitate referral programs,
contests or other promotional activities or events.
- to maintain appropriate
business records, to comply with lawful requests by public authorities and
to comply with applicable laws and regulations or as otherwise required by
ask for your consent before using information for a purpose other than those
set out in this Policy.
- We use your personal
information to send you direct marketing communications about our
products, services or promotions from W2S Freelance that may be of
interest to you or our related services. This may be via email, post, SMS,
telephone or targeted online advertisements.
- Our processing of your
personal information for marketing purposes is based on our legitimate
interest, or on your consent, or as otherwise permitted according to
applicable laws. You have a right to prevent direct marketing of any form
at any time - this can be exercised by following the opt-out link attached
to each communication or by sending an email to [email protected].
- We take steps to limit
direct marketing to a reasonable and proportionate level, and to send you
communications which we believe may be of interest or relevance to you,
based on the information we have about you.
How Long Do We Keep Personal Information?
a general rule of keeping personal information only for as long as is required
to fulfil the purpose for which it was collected. However, in some
circumstances, we will retain your personal information for longer periods of
time. We will retain personal information for the following purposes:
- as long as it is necessary
and relevant for our operations, e.g. so that we have an accurate record
of your dealings with us in the event of any complaints or challenge; and
- in relation to personal
information from closed accounts to comply with applicable laws, prevent
fraud, collect any fees owed, resolve disputes, troubleshoot problems,
assist with any investigation, enforce our Site terms and take other
actions as permitted by law.
Children Under the Age of 13
is not intended for children under 13 years of age. No one under age 13 should
provide any personal information to or on the Site. We do not knowingly collect
personal information from children under 13. Parents and guardians should at
all times supervise their children's activities. If we learn we have collected
or received personal information from a child under 13, we will delete that
personal information. If you believe we might have any information from or
about a child under 13, please contact us at [email protected].
Sharing Personal Information with Third Parties
We do not
sell or rent your personal information to third parties for their marketing
purposes without your explicit consent.
your personal information with third parties as detailed below:
- With other Users and Site
Once you register, your username, country, and additional information
regarding your activity is made public and is visible to all Users of the
Site. This information includes photos you upload, your published
portfolio, Proposal/Service information, ratings, and additional
information you may choose to add to your profile. We also offer you the
opportunity to participate and post content publicly in forums, blogs and
on other similar features. Please be aware that certain information, such
as your user name and profile, together with the content uploaded by you,
will be publicly displayed when you use such features. Your information
will also be shared with other Users when you message or otherwise
communicate with such Users. When you publish your information and/or
share your data with other W2S Freelance Users, you do so at your own
risk. If you choose to share personal information with other users,
including Sellers providing you a service via W2S Freelance, such personal
information is shared with other users as separate controllers. While W2S
Freelance our Terms of Service require Sellers to keep the information
shared with them confidential, W2S Freelance cannot ensure that all Users
will do so and it is your responsibility to ensure that other users will
comply with your standards.
- With Service Providers. We share personal
information for business purposes with service providers that provide us
with services for the purpose of operating the Site, opening and operating
your account as well as providing ancillary services and solutions. These
include, among others, hosting services, billing and payment processors
and vendors, CRM systems, forum hosting, community management services,
data and cybersecurity services, web analytics and performance tools,
translation tools, IT SaaS services, session recording, communication
systems, mailing systems, data optimization and marketing services, data
enrichment services, legal and financial advisors or technical
consultants. Consistent with applicable legal requirements, we take
appropriate technical and organizational measures to require third parties
to adequately safeguard your personal information and only process it in
accordance with our instructions;
- For legal reasons. We share personal
information with law enforcement agencies, public authorities or other
parties in order to respond to a subpoena or court order, judicial process
or to regulatory authorities, if we believe we are required to do so by
law, or that doing so is reasonably necessary to comply with legal
processes; when we believe it necessary or appropriate to disclose
personal information to law enforcement authorities, such as to
investigate actual or suspected fraud or violations of law, breaches of
security, or breaches of this Policy; to respond to claims against us; and
to protect the rights, property, or personal safety of W2S Freelance, our
customers, or the public;
- For payments and fraud
share personal information with payment processors, fraud detection
agencies and similar third parties for the purpose of facilitating
payments done via the Site and securing the Site and protecting it against
fraud, unauthorized transactions (such as money laundering), claims or
- With social media partners. Our Site includes certain
social media features, including single sign on features. We also share
limited personal information with such social media platforms and
marketing partners, such as Facebook and Google, to promote our services
or the W2S Freelance marketplace. Such features and third party services
collect certain information about you and may set a cookie to enable their
functionality. Such third parties’ features are governed by their
- With Users with whom you
share personal information to help facilitate interactions between Users.
For example, if you are a Buyer we may share certain limited information
about you (such as the fact it is your first purchase on W2S Freelance)
with the Seller to ensure the services you receive from the Seller will
fit your needs; such sharing of information is limited in scope, and is
only intended to improve the services provided by the Seller and your user
- With our corporate
share personal information with W2S Freelance’s corporate affiliates (W2S
Freelance Inc., W2S Freelance Germany GmbH, W2S Freelance Limited) that
are related by common control for the purpose of operating the Site,
providing our services to you and for other purposes listed herein; and
- In the context of a
corporate transaction. Personal information will also be disclosed
if we go through a business transition such as a merger, sale, transfer of
all or a portion of W2S Freelance's assets, acquisition, bankruptcy or similar
event. In the event that we sell any business or assets, we will disclose
your data to the prospective buyer. If we or substantially all of our
assets are acquired by a third party, information held by us about our
users will be one of the transferred assets.
collected by reCAPTCHA. The use of Google reCAPTCHA is required in order to
prevent fraud and misuse of the Site by use of automated machines. To learn
Where We Process Your Personal Information
the personal information you provide to us will be stored or processed on our
behalf by third party suppliers and data processors and may be located in other
jurisdictions, such as the United States and Israel, whose laws may differ from
the jurisdiction in which you live. Whether to third parties or internally,
there are also transfers of personal information from the European Economic
Area (“EEA”) to countries outside of the EEA not deemed to provide an
adequate level of data protection are governed by European Union (EU) standard
contractual clauses and/or equivalent data transfer safeguards to ensure an
adequate level of data protection. We will take all steps reasonably necessary
to ensure that your personal information is treated securely and in accordance
with this Policy.
cookies and similar technologies (such as web beacons, pixels, tags, and
scripts) to improve and personalize your experience, provide our services,
analyze website performance and for marketing purposes. To learn more about how
Do Not Track
Track (DNT) is a privacy preference that users can set in some web browsers,
allowing users to opt out of tracking by websites and online services. We do
not honor browser requests not to be tracked online (known as “Do Not Track”),
but our Cookie
Policy describes how you can opt out of receiving cookies.
note that the Site contains links to third party sites and if you navigate to a
third party site from the Site, any data you provide to that site and any use
of that data by the third party are not under the control of W2S Freelance and
are not subject to this Policy. You should consult the privacy policies of each
site you visit. This Policy applies solely to personal information collected by
our Site. If you upload content, including personal information, to a social
network and then tag the Site, your submission will be subject to that social
Freelance page on the social network. We do not have control over these terms
of use and privacy policies and have not reviewed their adequacy. You should
therefore review these before submitting any personal information.
implement technical and organizational measures to maintain the security of the
Site, our services and personal information and in preventing unauthorized
access, loss, misuse, alteration, destruction or damage to it through industry
standard technologies and internal procedures. Among other things, we regularly
maintain a PCI DSS (Payment Card Industry Data Security Standards)
certification (with respect to payment by credit cards), as required. In
addition, we contractually ensure that any third party processing your personal
information equally provides for confidentiality and integrity of your data in
a secure way. However, the transmission of data via the internet is not
completely secure, and although we will do our best to protect your personal
information, we cannot guarantee the security of your data transmitted to the
Site. Once we have received your data, we will use strict procedures and
security features to try to prevent unauthorized access. Users who have
registered to the Site agree to keep their password in strict confidence and
not disclose such password to any third party. Further information about our
data security practices can be provided on request.
Rights of EU, EEA and UK Users
of the Policy applies to you if you are in the EU, the European Economic Area
(EEA) or UK.
Controller (within the meaning of the EU and UK General Data Protection
Regulation (“GDPR”)) for the processing of personal data as described in this
applicable EU regulation, you have the following rights in respect of your
- to obtain information about
how and on what basis your personal information is processed and to obtain
- to rectify inaccurate
- to erase your personal
information in limited circumstances where (a) you believe that it is no
longer necessary for us to hold your personal information; (b) we are
processing your personal information on the basis of legitimate interests
and you object to such processing, and we cannot demonstrate an overriding
legitimate ground for the processing; (c) where you have provided your
personal information to us with your consent and you wish to withdraw your
consent and there is no other ground under which we can process your
personal information; and (d) where you believe the personal information
we hold about you is being unlawfully processed by us;
- to restrict processing of
your personal information where: (a) the accuracy of the personal
information is contested; (b) the processing is unlawful but you object to
the erasure of the personal information; (c) we no longer require the
personal information for the purposes for which it was collected, but it
is required for the establishment, exercise or defence of a legal claim or
(d) you have objected to us processing your personal information based on
our legitimate interests and we are considering your objection;
- to object to decisions which
are based solely on automated processing or profiling;
- where you have provided your
personal information to us with your consent, to ask us for a copy of this
data in a structured, machine-readable format and to ask us to share
(port) this data to another data controller; or
- to obtain a copy of or
access to safeguards under which your personal information is transferred
outside of the EEA.
certain circumstances, you may have the right to object, on grounds relating to
your particular situation, to the processing of your personal data by us and we
may be required to no longer process your personal data. Moreover, if your
personal data is processed for direct marketing purposes, you have the right to
object at any time to the processing of personal data concerning you for such
marketing, which includes profiling to the extent that it is related to such
direct marketing. In this case your personal data will no longer be processed
for such purposes by us.
addition to the above, you have the right to lodge a complaint with a
supervisory authority for data protection. Please note that the right of access
and the right to erasure do not constitute absolute rights and the interests of
other individuals may restrict your right of access or erase in accordance with
ask you for additional data to confirm your identity and for security purposes,
before disclosing data requested by you. We reserve the right to charge a fee
where permitted by law. We will decline to process requests that jeopardize the
privacy of others, are extremely impractical, or would cause us to take any
action that is not permissible under applicable laws. Additionally, as
permitted by applicable laws, we will retain where necessary certain personal
information for a limited period of time for record-keeping, accounting and
fraud prevention purposes.
Specific Provisions for California Residents
section of the Policy applies to you, if you are a California resident.
the last twelve (12) months we have collected the following categories of
personal information from Users:
- Information that you chose
to upload or otherwise provided by you to W2S Freelance, which may
include: (i) Identifiers and personal information, such as name, postal
addresses, online identifiers, email addresses, passport number or driving
license number, social security number; (ii) characteristics of protected
classifications, such as gender; facial image; audio, electronic or
similar information; (iii) professional or employment-related information;
(iv)education information; (v) commercial information; (vi) Audio or other
sensory information, for example if you provide audio-based services on W2S
- Information we collect when
you use W2S Freelance, including (i) Identifiers and personal information,
such as online identifiers, internet protocol (IP) addresses, access
device and connection information such as browser type, version, and time
zone setting and browser plug-in types and versions; (ii) commercial
information, including products or services purchased, obtained, or
considered, or other purchasing or consuming histories or tendencies;
(iii) Internet or other electronic network activity information,
including, but not limited to log-in and log-out time, the duration of
sessions, the content uploaded and downloaded, viewed web-pages or
specific content on web-pages, activity measures; (iv) Location
information, based on your IP address.
- Information that we collect
or receive from third parties, such as service providers, advertisers, and
third-party accounts you link with W2S Freelance, including: (i)
Identifiers and personal information, such as name, online identifiers,
email addresses, internet protocol (IP) addresses, access device and
connection information such as browser type, version, and time zone
setting and browser plug-in types and versions; (ii) professional or
employment-related information; (iii) Internet or other electronic network
activity information, including, but not limited to log-in and log-out
time, the duration of sessions, the content uploaded and downloaded,
viewed web-pages or specific content on web-pages, activity measures; and
(iv) Location information.
- Inferences drawn from any of